Rocket Animal Health, LLC does not offer refunds for opened or partially used nutritional supplement products. For assistance returning unopened, unused products or to exchange a defective product, please call Rocket Animal Health, LLC customer support at 540-227-0204.
To cancel an order you have placed with Rocket Animal Health, LLC, you must contact customer support by email (firstname.lastname@example.org) or by phone 540-227-0204.
Every effort will be made to accommodate the cancellation of your order as long as it has not yet been shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has been shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).
Delivery / Shipping Policy:
All items indicated to be in-‐stock are shipped on the same day if the order is placed before 1:00 PM Central Standard Time (CST).
In-‐stock items ordered after 1:00 PM CST will be shipped on the following business day unless ordered on Friday, which will be shipped the following Monday.
A confirmation email is sent once the item leaves our warehouse. This email will not only confirm that the item has left our warehouse, but will also provide the UPS or FedEx tracking number for your item.
IMPORTANT: As inventory fluctuates hourly, an item indicated as “in-‐stock” when you place your order may, in fact, be out-‐of-‐stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder.
The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again.
Rocket Animal Health, LLC may modify this Web site and the terms and conditions of use at any time. These modifications will be posted on this Web site as they occur. By your continued use after any such change is posted, you accept such modification. The content is provided as a general information source.
Rocket Animal Health, LLC is not providing veterinary, medical or similar professional services or advice through this Web site, and the information set forth herein is not intended to replace medical advice provided by your veterinarian. ALL
CONTENT ON THIS WEBSITE IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-‐ INFRINGEMENT. YOUR USE OF THIS WEB SITE AND THE CONTENT HEREOF IS AT YOUR OWN RISK. ANIMAL STEWARDS INTERNATIONAL, LLC DISCLAIMS ALL LIABILITY, WHETHER BASED IN TORT OR CONTRACT, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE ACCESS TO OR USE OF THIS WEB SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY O FSUCH DAMAGES, INCLUDING BUT NOT LIMITED TO RELIANCE ON ANY CONTENT, MISTAKES OR OMISSIONS OR DELAYS IN TRANSMISSION OF INFORMATION TO OR FROM THE USER, INTERRUPTIONS IN SERVICE, OR VIRUSES, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURES, DESTRUCTION OF, THEFT, OR UNAUTHORIZED ACCESS TO THIS WEB SITE. COPYRIGHT AND TRADEMARK
The entire contents of this Web site are subject to copyright protection of the United States and other jurisdictions. Copyright© Rocket Animal Health, LLC 2012. All rights reserved. The contents of this Web site may not be copied other than a single copy for non‐commercial personal use with all copyright or other proprietary notices retained. It may not be recopied, reproduced or otherwise redistributed. Except as expressly provided herein, you may not otherwise copy, display, download, distribute, modify, reproduce, republish or retransmit any information, text, documents or materials contained in this Web site or any portion thereof in any electronic medium or hard copy, or create any derivative work based on such images, text or documents, without the express written consent of Rocket Animal Health, LLC.
Nothing contained herein shall be construed (under any theory) to confer any license or right under any patent or trademark of Rocket Animal Health, LLC or any third party. Unless otherwise expressly set forth in the Web site, all product names whether or not appearing with the trademark symbol are trademarks of Rocket Animal Health, LLC its affiliates, related companies, or licensors. The use of these trademarks or any other materials, except as permitted herein is expressly prohibited.
This site is the corporate site of Rocket Animal Health, which is located in the United States of America, and contains product specific information that may or may not be available in any particular country or region of the world, may be available under different trademarks in different countries, and may be cleared or approved by a government regulatory body for sale or use in different indications or with different restrictions in different countries or regions. The product information on this site is intended for use by United States residents only. This site links to Rocket Animal Health's operating divisions, which may be located outside of the United States. Those sites may have information that is not appropriate for the United States. In no event shall the information on those sites be construed as a promotion or solicitation for any product for the use of any product that is not authorized under the laws and regulations of the country where you are located.
The use of this site is governed by the internal laws of the State of Delaware, and any dispute stemming there from shall be brought in the state and federal courts sitting in Delaware.
Rocket Animal Health, LLC respects the privacy of the visitors to our Web sites. We will collect personally identifiable information such as names, addresses, and the like, only when voluntarily provided to us at this Web site. We, or companies we hire, will only use this information to comply with your request for information or as otherwise disclosed to you at the location where you submit the information. We may from time to time refer to that information in an effort to understand your needs and better serve you by improving our products and services. We may also use that information to contact you. We will not sell or transfer your personally identifiable information to any third party unless disclosed to you when you submit your information.
(iii) to respond to law enforcement. You have the right to ensure that your personal data is always up‐to‐date. In some countries you have the legal right to require us to correct or delete your personal data. In addition, you can always tell us to stop contacting you. If you wish to contact us regarding our use of your personal data, please e-‐ mail us at email@example.com. If you contact us, please note the name of the Web site where you provided the information, as well as the specific information you would like us to correct, update, or delete. Your requests will be dealt with in a prompt and proper manner. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.